Sunny View Retirement Community

Katie Wang

4 months ago

there are no words that can encompass the amount of appreciation I have for the amazing staff at Sunny View. They have taken such amazing care of my grandmother as she reached her 100th year during a global pandemic. Months would go by where I wasn't able to see her and they did such a good job keeping her safe, calm, happy and engaged while the rest of the world seemed to be falling apart. It makes me emotional just thinking about the immense gratitude I have in my heart for the superhero staff that cares so deeply about their residents at Sunny View. Bravo for the communication, the attention to detail, the patience (sorry my grandma always loses her wallet) and the genuine care that leads from the heart. Forever grateful for you all EDIT: it's 4 years later and Sunnyview continues to be one of the biggest blessings in my family's lives. And if you've done the math, yes that means my grandma is now 104 and without a doubt her being cared for at Sunnyview is part of the reason for that.

teri Miller

12 years ago

My parents moved into Sunny View 4 months ago and my whole family has been pleased with the support from all the staff. They are very friendly and take time to make sure all the needs are being met. This is true about the caregivers, the dinning room staff, housekeeping, AL supervisors, and executive staff. This was my first choice for a safe living situation for my parents and when they were ready they sold their house moved in and have not regretted their decision.

Shannon O'Brien

3 years ago

DO NOT PUT YOUR LOVED ONE IN THIS FACILITY. The Doctors are rarely seen and it's impossible to speak to them in person or on the phone because they are just not available. All questions and requests are routed through the nurses. My biggest complaint was that I requested a UTI test for my mother because I noticed a change in her behavior. Our family was told that the test was done and that she was fine. Two months later my mother is taken to the hospital because she is in Septic Shock. Why? Because, per Sunny View's medical records department, she was never tested and treated for a UTI. The nurse lied to us. This can be life threatening for an elderly person. At that point I had to call and open up an investigation. My mother was out of the facility at this point. My mother's belongings were stolen by a floormate yet for 6 months no one found them after asking several times for the staff to look. The place is adequate for ambulatory healthy adults, but not if you're aging and in need of more assistance. More than once I cleaned feces off of the wall by her bed. They never used wipes nor barrier cream. They didn't have in room trash cans for the disposal of diapers and instead would throw them on the floor and then into a trash can down the hall. This is a very, very unsanitary facility. I am not sure how the owner Nelson Rodrigues is running his business but he does not seem to truly care for the elderly. After my mothers stay at the hospital she went to Atria Willow Glen. It was an eye opening experience. It didn't smell like urine nor feces. The rooms were clean. The food was nutrition-appropriate and vibrant. They have a doctor on staff. When you call and ask a question, you get an answer. And they call you back. The outside facade of Sunny View is very misleading. It is in a seemingly nice neighborhood. It's very quiet. It seems sweet and safe. It is neither. I hope this will deter everyone from using this facility. There are other options. You have a right to demand better than this hell hole.