Cedarhurst Senior Living of Naperville

williams family

2 months ago

When searching for an assisted living facility, I hope your loved one can be part of the decision-making process. That was certainly the case with my father and our family. While visiting facilities, a casual comment on the way to a doctor's appointment at Edward Hospital led us to tour Cedarhurst of Naperville. We all liked Cedarhurst with its nice welcoming entrance and the way the facility showed. Although my father was unable to make a final decision because of a health emergency, he ultimately moved there. For our family, finding the right balance was important. My father did not want a very large facility, but we also knew that a smaller community might not provide enough opportunities for social interaction. Cedarhurst of Naperville offered what felt like the perfect setting for his needs. There are activities every day, and my father enjoyed many of them. He especially liked the performers who came in on Fridays, and the special events held throughout the year. Over time, he became President of the Residents' Council and was very active in working with both residents and staff to help make Cedarhurst the best community it could be. Cedarhurst was not the least expensive option we considered, but it was more affordable than many other facilities. During our initial conversations, the sales team mentioned they anticipated annual rate increases of around 3%. In reality the increases were somewhat higher than that. However, considering that the facility was relatively new, the rising costs following COVID, and the importance of attracting and retaining quality staff, I felt those increases were generally understandable. Whenever concerns arose, Executive Director Elayne was always willing to listen and discuss them. Before writing this review, I read many of the other reviews online. While I do not disagree with some of the concerns that have been raised, my experience was that when issues did occur, they were addressed promptly. We never had difficulty reaching senior leadership, particularly Elayne, the current Executive Director, or Ellie, the Director of Nursing (and previously Carolyn in that role) and the other senior staff members. A few years ago, my father rated Cedarhurst a 4 out of 5. I would agree that it is somewhere between a 4 and a 4½-star community. Since most review sites do not allow half-star ratings, I am giving Cedarhurst 5 stars to balance out my dad's earlier rating. Overall, Cedarhurst of Naperville provided a welcoming community, meaningful activities, responsive leadership, and a level of care that helped my father remain engaged and involved. We are grateful for the experience and the relationships he built there.

Pashence Jackson

a month ago

Cedarhurst of Naperville is an outstanding facility with a genuine commitment to quality care. A special shoutout to Eleora, the Director of Nursing, her leadership, compassion, and clinical expertise really set the tone for the entire team, and it shows in how residents are cared for. Highly recommend this facility to anyone looking for a place where their loved one will be truly well cared for.

Barbara Jones

8 months ago

Cedarhurst is a beautiful building let me say that. There are alot of things that needs improvement. Let me start by saying I’m not sure if they are short housekeepers but the washrooms on the main level are horrible. It’s smells like urine every time I visit 2/3 out the week. I have only seen one housekeeper. Serving times for my aunts is always an issue. They wait long periods of time for their food. The aides always seem busy and they are short staffed. My aunts barely gets their showers. When I call and complain. It’s always a follow up that it will get done. If you are paying over $5000 to stay here and paying for each individual need. Why is it not getting done? Laundry is a big issue. They have a pm supervisor Adrian or Audrey something who seems to have an attitude when approached and smells like weed. I have seen the aides and pm supervisor smoking weed in the parking lot. How is this allowed to be able to come to work and care for seniors under the influence and to take your break and come back in to care for residents. I have mention it to management that I caught staff outside smoking weed and of course they are still employed. Staff is on their phones and cursing while on shift. They should use their phone on breaks. Understand if you have supervisors but please make sure they are licensed so they can be held accountable. Brenda the aide is lovely. They need more like her. Precious is a sweetheart as well. It’s amazing a beautiful building has so many issues. Management is keeping the staff due to high turnover I see. Staff walks around in leggings or stretch pants. Completely out of uniform. You don’t know who the aides are or if they are visitors. There is an aide who works in the kitchen and on the floor who always looks high and smells like weed. She is very nice but always seems to be under the influence. Are you guys allowing staff to work under the influence? I seen an aide use a vape pen in the hallway. Is that allowed? I have came there overnights in the last few weeks and staff is sleeping. How are they watching our love ones if they are sleep? Where is upper hand management over this building? There is no night nurse so if the residents are in pain they have to suffer. They say she works 2 days. They have aides as supervisors and the ones in charge don’t have no license. They are like caretakers so they have no license or anything so if they neglect or sleep through their shifts it’s no consequences. I have 2 aunts who were placed here and not by me. I’m not trying to get anyone fired but this place needs to do better by our seniors. They are here for a reason. Memory care unit the staff sleep around 1-2am. I have walked in and walked out. The first floor staff sleep at the desk. Carolyn Fulton is excellent. She has been super helpful. Ellen the manager for memory care always states things will improve and they haven’t. I reported to the nurses about the what I see and nothing happens. My aunts are not dressed on time for breakfast. Due to probably being understaffed. I called one night at 10:05 asking to speak to the nurse and the nurse is gone for the night but when I was there the nurse said she was there til 1030pm. So now the nurses are able to leave before the shift ends. Please a nurse to be in charge of the building at night. It’s a safety issue for you too only have a caretaker that you call a manager who doesn’t have a license to Medicate our seniors. If they needs medicine who is giving them medicine or they have to wait til morning. Please do better by our seniors and for our love ones. Please get adequate staffing for kitchen and the floors. And please someone from corporate needs to have a conversation with Elle the memory care manager. She is not polite at all. She says what you want to hear and goes on her way. I overheard her speaking to the aides and it’s amazing her tone and words she uses that she is still the manager overall. Clearly Cedarhurst really needs whoever is there. And Elle knows this that’s why she is able to operate and move how she does.