Silverado St. Charles Memory Care Community

Hilary Hanley

3 months ago

I am a Senior Living professional and recently visited Silverado in St. Charles. I was instantly impressed with the hospitality this community has from the moment I arrived. The residents were engaged in a music performance and the staff was incredible! Thank you to the Administrator, Jill, who took the time to meet with my colleague and I. You are leading an incredible Memory Care community in St. Charles!

Molly R.

6 months ago

I toured Silverado and really loved the community layout. Everyone seemed very happy- residents and staff! That really stood out to me during my visit. They have a really unique program offering as well and I like how they structure their care levels.

kam

10 months ago

Silverado is definitely a great memory care community, however, some of the staff are absolutely terrible. I do not completely trust Silverado due to this issue. There are two Caregivers in particular that really stood out - Tina and Kyara. These two caregivers are incredibly rude and obnoxious. Especially Tina, I don’t understand how she is still employed here. She is one of, if not, the worst Caregiver I have come across. It just seems as if both of these Caregivers are constantly yelling and degrading the residents, even in front of visitors and family members. I do not appreciate the way these two caregivers have treated my mom. Looking at their badges, I believe these two Caregivers are “Leads” as well? I’m not too sure what is the entire meaning behind their job title, but if they are considered “leaders” for all the Caregivers, then I definitely do not trust Silverado. If these kind of Caregivers are “leads”, then what more should we expect from the other Caregivers? I do not want my mom receiving care from a team who seem to follow under repulsive Caregivers like Tina and Kyara. Next off, it seems as though Tina is always on her phone as well. She doesn’t seem to care about the residents. I don’t understand why she would work as a Caregiver if she will not take part in engaging with our family. My assumption may be incorrect , but alongside providing care, I thought the Caregivers are supposed to interact with our family members? I find it very disrespectful that some of the Caregivers are on their phones while working instead of spending time with the residents. It does not seem like they are paying attention to our family. It isn’t necessarily an issue while I visit during the afternoon, but more during the morning. Don’t get me wrong, there are quite a few “good” Caregivers at Silverado, but I refuse to allow my mother to receive care from people who don’t seem be interested in doing their job. Overall, Silverado seems to be a relatively okay community. I just don’t trust some of the Caregivers here due to previous interactions. Silverado, you can do better.